Refund policy

We have a 30-day return policy. This means that after receiving your item, you have 30 days to request a return.

To be eligible under our voluntary 30-day return policy, your item must be in the same condition in which you received it: unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Please note: our voluntary 30-day return policy does not cover clearance items, unless applicable law gives you the right to cancel or return the item. These items are part of a special offer and cannot be returned or exchanged under that voluntary policy.

To start a return, please email us at info@retro-cl.com

For returns under our voluntary 30-day policy, if your return is accepted, we will send you a return shipping label together with instructions on how and where to send your parcel. Items sent back to us without first requesting a return will not be accepted.

You can always email us at info@retro-cl.com with any questions about returns.

Damage and issues
Please inspect your order when it arrives and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can assess the issue and put it right.

Exceptions / non-returnable items
Under our voluntary 30-day return policy, certain types of items cannot be returned, such as perishable goods (including food, flowers or plants), custom products (including special orders or personalised items) and personal-care goods (including beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases.

Our voluntary 30-day return policy does not cover clearance items (remaining stock), unless applicable law gives you the right to cancel or return the item.

Our voluntary 30-day return policy does not cover sale items or gift cards. This does not affect your statutory rights. UK customers have the same statutory refund rights for sale items as for full-price items.

Exchanges
The quickest way to get the item you want is to return the item you have and, once the return has been accepted, make a separate purchase for the new item.

Statutory 14-day cooling-off period in the EU
Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a reason.
As above, your item must be in the same condition in which you received it: unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.
Sale and clearance items retain any statutory rights that apply.

UK statutory right to cancel
If your order is delivered to the United Kingdom, you may tell us that you wish to cancel within 14 days of receiving the goods. You do not need to give a reason. After telling us, you have a further 14 days to return the goods. To cancel, email us at info@retro-cl.com.

We will make the reimbursement without undue delay and no later than 14 days after we receive the goods back or, if earlier, after you provide evidence that you sent them back. We will use the same payment method you used for the original transaction, unless you expressly agree otherwise, and we will not charge a reimbursement fee. The reimbursement will include the amount paid for the goods and the cost of our least expensive standard delivery option. If you chose a more expensive delivery option, the extra cost is not refundable. We may reduce the refund to reflect any loss in value caused by handling beyond what would be permitted in a shop.

Sale and clearance items have the same statutory refund rights as full-price items. The statutory right to cancel does not apply to personalised or custom-made items, perishable items, unwrapped CDs, DVDs or computer software, or sealed items that are not suitable for return for health-protection or hygiene reasons once opened. These exceptions do not affect your rights if goods are faulty, not as described or not fit for purpose.

Refunds
For returns under our voluntary 30-day policy, once we have received and inspected your return, we will notify you and let you know whether the return has been approved. If approved, you will automatically be refunded to your original payment method within ten business days.
Please remember that it may take some time for your bank or credit-card company to process and post the refund.
Please email us at info@retro-cl.com if more than 15 business days have passed since we approved your return.